Frequently Asked Questions

Everything you need to know about your luxury hair experience.

How long does shipping take for hair orders?

Standard shipping typically takes 3-5 business days within the United States. Please allow 1-2 business days for processing before your order is dispatched.

What is your return policy on hair extensions?

For hygiene reasons, we only accept returns or exchanges on hair extensions that are in their original, unopened packaging with all security seals intact within 14 days of purchase.

Can I dye or bleach the hair extensions?

Yes, our extensions are made from 100% human hair and can be dyed or bleached. However, we recommend having a professional stylist perform these services to maintain the hair's integrity.

How long do Private Label Extensions typically last?

With proper care and maintenance, our high-quality virgin hair can last anywhere from 6 to 12 months, while our raw hair collections can last over 2 years.

Do you offer wholesale pricing for salon owners?

Yes, we offer a robust wholesale program for beauty professionals and entrepreneurs. You can apply for a wholesale account directly through our website to access bulk pricing.

What payment methods do you accept?

We accept all major credit cards, PayPal, and buy-now-pay-later options like Sezzle and Afterpay to make your shopping experience more convenient.